Hi arciniegagerardo,
in my case
https://www.facebook.com/ADISU-Puglia-279297038747259
it was
279297038747259

@freefromdiana

it is in td_social_counter.js may be in the latest version I just installed

Hi guys, I fixed by myself.
Here below the 2 problems

1) to get the access token td_social_counter.js needs this change
– facebook_access_token.val( data.replace( ‘access_token=’ , ” ) );
+ facebook_access_token.val( data[“access_token”] );

Then you can get the access token. Without this code change, noone should be getting the Access token.

2) in the facebook id, not the whole name has to be inserted, only the trailing numbers

Then it worked

I can’t explain how without code change in point #1, others may have it working, it should be failing everytime to all your customers

About point #2, I suggest to update your doc explaining facebook id (may be it is there and i missed it).

I placed a 5star to your theme, with friends we have several licenses from your great theme but I am not 100% happy of your support today.

I am sure next time it will go better

Thanks a lot.

ALso cleaned browser cache as you suggested.

No caching plugin using.

Hi Bogdan,

just downloaded today and replaced the td-social-counter folder.
Deactivated, reactivated.

Still getting Please wait message when asking for the Access Token.

Thanks

Hi, might be this the problem

-facebook_access_token.val( data.replace( ‘access_token=’ , ” ) );
+facebook_access_token.val( data[“access_token”] );

I mean, the data object is not a string but has the “access_token” key ?

Hi, sorry but still same problem.

Downloaded latest theme, deleted plugin and placed new social counter plugin

Got still same problem… 🙁

Hi, thanks for your answer but it did not work 🙁

Should i edit the postmeta table, searching for td_playlist_video entry and clean its value ?

Thanks

Great! Thanks