Sorry to revive an old thread, I am having trouble updating TagDiv Cloud library.

I use to have my website with EasyWP by Namecheap. I had their support team transfer my wordpress Newspaper 9 theme to their Stellar shared hosting.

I then had them fix the database, looks like duplicator DB Maria was used to backup my site, i still have EASYWP access since i paid for it, so there’s a backup of my site there too– deleted the site from the EASYWP and the dns is correctly configured to look at stellar. either way, i deleted the site from EasyWP’s servers so to isolate contributing factors.

I updated Newspaper 9 to 10 and one by one updated the plugins. I could not get the TD cloud library to install as Newpaper theme thinks it needs to be installed and says it is required, however when i try to install is says it can’t because it already exists. I deleted the td cloud library plugin by FTP, then it was able to install but not activate. So i deleted the new td cloud library plugin folder by ftp and restored the previous one.

I also took note that the PHP demanded a higher limit so i had Namecheap fix that, however after doing so, the site is now a error 500.

I thought maybe it was td cloud library that was the problem so i deleted it, now i don’t have a website and am unaware of the ideal values.

This is what i had them fix before i ended up with just a blank error 500 page:

max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN Installed SUHOSIN is installed – it may cause problems with saving the theme panel if it’s not properly configured. You have to increase the suhosin.post.max_vars and suhosin.request.max_vars parameters to 2000 or more. To see how you can change this please check our guide here.
suhosin.post.max_vars 1000
suhosin.request.max_vars 1000

Namecheap changed these values to:
The limits are now: max_input_vars = 2000
; suhosin.post.max_vars = 2500;
suhosin.request.max_vars = 2500

• This reply was modified 6 years by Fanjita.

DOUBLE UPDATE: It looks like the Categories template I loved on the Tagdiv cloud was a twist on the Newpaper Photography template, I can figure it out from here. Thanks anyway. I sure wish there was a larger support team as the community sure seems to outnumber staff. A good problem to have business wise!

UPDATE: I went ahead and deleted my entire site. Will start from scratch again…