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g8662
tagDiv Member
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g8662
tagDiv Member
Theme Panel and mobile homepage not working after most recent update - reply
#226686
Apr 3, 2018 at 1:21 pm

Hello Simion,

It has happened again; and this time, for no apparent reason.

I logged on to the site this morning to realize that the home-page images are not loading.

I have not done any technical change since we last spoke. So I dont see why this should happen again.

This time, the theme panel is not affected. It is working fine.

Please what should I do about this?

Also, as you suggested above, I have sent you a support email.

g8662
tagDiv Member
Theme Panel and mobile homepage not working after most recent update - reply
#225874
Mar 28, 2018 at 11:59 pm

Hello Simion,

Thank you.

The issue has been resolved.

My server statuses were already beyond the recommended maximums.

It turned out that the tagdiv amp was deactivated. I dont know how that affected it but both the theme panel and images on mobile are working great now.

But just to be on the safe side, I have also renamed the child theme to the recommended default.

Thank you for your assistance. I appreciate it. God bless you.

g8662
tagDiv Member
Theme Panel and mobile homepage not working after most recent update - reply
#225286
Mar 26, 2018 at 2:10 pm

Hello,

Thank you for your response. There are some things I have to address, maybe it will help.

1. I always make changes to themes I use, some may not be that visible. So I use child themes to preserve the change without worrying about theme updates. So deactivating the child theme might not a feasible option for me.

2. Concerning the name, cpanel file manager does not permit two folders having same name in same directory (unless I am missing something). Even right now, I tried changing the child theme name to read same as parent theme name and I got a warning that’s its no possible.

3. From the very beginning of using the NewsPaper 8 theme, I have always used that exact child theme as it is without any problems. It issue started after the recent update. Before that, the theme panel was working fine and the images were loading mobile even though I was using the child theme. Now its not working.

4. Also I temporarily activated the parent theme and tried to us the Theme panel, it still did not respond. Nothing was clickable. However, the mobile images began to load although theme panel remained non-functional.

The problem is, I dont feel comfortable using the parent theme directly. I need to operate from a child that loads well on mobile and whose theme panel is working.

Please how do I get this done, like it was before I updated.

Thank you for your kind support.

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