Nice, I’ve just sent an email.

ok, please, can you provide me an email address where we can keep this conversation?

Cheers.

Sorry, I can’t provide that due to security reasons. Could we have a meeting to show you the problem?

Thank you.

I’ve tried to uninstall the plugin and reinstall again, but I keep seeing the same numbers. Actually, the plugin didn’t even loose the config, so I think that I need to clean the cache.

Can you indicate me how to do it? I’ve been looking up in the documentation but I didn’t find anything.

Cheers.

Thanks for your response.
I don’t want to uninstall both plugins because I would loose all my changes. Isn’t there any other solution?

Problem solved. Thanks.

After some investigation, it appears that certain elements available in the previous version I was using are no longer present in the latest release.

For example, in the earlier version, there was an element called “Big Grid 12”, which I can’t find in the new version. Instead, I see a similar element named “Big Grid Flex 4”.

As a result, when I open the webpage, instead of the element rendering correctly, I only see the shortcode because the template no longer recognizes the old element.

Example:

[td_block_big_grid_12 category_id=»55473″ sort=»»]
[td_block_2 category_id=»» limit=»6″ header_color=»#000000″ td_ajax_filter_ids=»» td_filter_default_txt=»All» ajax_pagination=»next_prev» td_ajax_filter_type=»» custom_title=»ÚLTIMAS NOTICIAS» custom_url=»últimas_noticias» post_ids=»-65255,-21788, -61097, -101029, -56563″][td_block_1 limit=»5″ custom_title=»RECUPERACIÓN» td_ajax_filter_type=»» td_ajax_filter_ids=»» td_filter_default_txt=»» ajax_pagination=»next_prev» sort=»modified_date» header_color=»#000000″ category_id=»1232″ custom_url=»recuperacion»]


Is there a way to continue using these previous elements, or is the only option to rebuild my website using the new ones?

Thank you.

• This reply was modified 12 months by juanantonio.

The version of my theme doesn’t have the upgrade version in its settings, by the way, so I tried to do it manually.

Yes, I did so but as you can see on my original post, It didn’t work. After upgrading both the theme and plugins, It changed the UI of my website and on top of that, plugins were disabled, blocking me to enable them.