As I explained in the OP I already went down the line of deactivating other plugins including the cache plugin, clearing the cache, and even re-installed the whole theme doing a fresh download from themeforest.

None of that helped. I also made sure that the issue happens across the board not just to me or my devices the the bug is present on the theme installed on my site.

I have reached out already to the contact email address and provided there with an admin account access if anybody can take a minute and check it will be greatly appreciated.