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mehmednaim
tagDiv Member
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mehmednaim
tagDiv Member
Email address not found error - reply
#188054
Aug 10, 2017 at 10:45 am

Hi,

Thank you for you to take a time for me.

I did what you said. After deactivating plugins and clearing cache, resetting password worked normally. And I reactivate all of them and reset password said “email not found” and I decided to try one by one. First I deactivated only “Google Captcha Pro (reCAPTCHA) by BestWebSoft” and clear cache again, and reset password is worked smoothly. I’m using ‘invisible reCAPTCHA’ option in this plugin. I deselect the option of “Reset password form” in plugin settings and now theme menu works normally. I don’t know if the problem related to plugin or theme but I wrote both of you about this problem.

Have a good day.

mehmednaim
tagDiv Member
Email address not found error - reply
#187913
Aug 9, 2017 at 3:04 pm

Don’t you have a ticket system? I’m waiting for a solution!

I’ve tried different mobile phones and different PCs, different internet connections. Sometimes password recovery works sometimes it doesn’t. Always trying for same email addresses that already registered.

mehmednaim
tagDiv Member
Email address not found error - reply
#187839
Aug 9, 2017 at 9:29 am

Right now web theme is working and password reset emails are sent. But for same email address mobile theme says “email address not found”

mehmednaim
tagDiv Member
Email address not found error - reply
#187836
Aug 9, 2017 at 9:25 am

My active addons list is:

Akismet Anti-Spam (version 3.3.4)
Before and After Slider for VC (version 1.2)
Contact Form 7 (version 4.8.1)
Font Awesome 4 Menus (version 4.7.0)
Global Gallery (version 5.42)
Google Captcha Pro (reCAPTCHA) by BestWebSoft (version 1.30)
tagDiv Composer (version 1.0)
tagDiv Social Counter (version 4.2)
VaultPress (version 1.9.2)
Jetpack (version 5.2.1)
WP Missed Schedule (version 2014.1231.2017.5)
WP RSS Aggregator (version 4.11.1)
WP Super Cache (version 1.5.3)
WP User Avatar (version 2.0.8)
WP-Mail-SMTP (version 0.10.1)
WPBakery Visual Composer (version 5.2)
Yoast SEO (version 5.2)

mehmednaim
tagDiv Member
Email address not found error - reply
#187733
Aug 8, 2017 at 5:50 pm

No I do not use WooCommerce.

mehmednaim
tagDiv Member
Email address not found error - reply
#187726
Aug 8, 2017 at 5:31 pm

Hi, I’m using Newspaper 8.1 and one of my friend is using 8.0 version and we use different servers in different countries. We both cannot use theme interface for password recovery. But WordPress works without problem (web_address/wp-admin)

Yesterday my web theme interface worked but today it is not working. I cannot understand the problem. Language is Turkish.

User email is valid:
https://1drv.ms/u/s!AmsjzbMJkAFb-h-ormR3vnzaCDqt

Web theme interface (email address not found error in turkish):
https://1drv.ms/i/s!AmsjzbMJkAFb-hr8Wp_ECEdqieWE

Mobile theme interface:
https://1drv.ms/i/s!AmsjzbMJkAFb-hz9IX0uYMdPo5Ao

WordPress is working.

mehmednaim
tagDiv Member
Email address not found error - reply
#187653
Aug 8, 2017 at 1:04 pm

I’m using valid email address. And wp-admin page works theme interface is not

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