Hi,

I’ve provided details of the issue above – can you specify exactly what you need? As I said, please send me an email / PM and I’ll provide you with the test website URL so you can see for yourself. I’ve already worked back through disabling plugins with no effect – besides this seems pretty obviously locked to Visual Composer’s Jquery functions.

Either way – mail me, I’ll give you access.

Thanks

Hi. Sorry for the delay but I’ve now sent the details you need via email as instructed. Let me know if you have trouble getting on.

Our settings as they appear in the back end:

http://www.screencast.com/t/zVAFjdBWguev

http://www.screencast.com/t/awtOqIWv

I’m still confused as to what you mean by ‘custom method’.

Hi,

We’ve implemented it precisely how you describe, I went through your documentation again as you linked and everything is set as described – we’re not using any custom methods to do this. Why did you think we were implementing a custom method?

This is becoming a little urgent now, so I’d appreciate any comment on the details I shared above.

And to be clear, yes this is just related to non mobile browsers.

Hi thanks for the reply,

We ended up switching our default template out as we noted above that 2 article templaes (those without large feature images) work fine. Check this link, using the video feature template for an example of one still not working:

http://www.roadtovr.com/altspacevr-social-week-sept-14-21-promises-week-new-feature-reveals/

I traced through the JS and ‘click’ events last night and it seems that a check in td_site.js prevents the link action due to the CSS tag on the page in question:

if(jQuery(target).hasClass('td-content-wrap')) {


IF this is removed temporarily, those clicks work but of course then allow clicks to function anywhere on the page which is not what we want.

I hope that helps.

Seems this is limited to all templates with the large feature image. On those pages, although the td_site.js loads, the event listener seems dead and clicking the ‘background’ portions of the screen don’t fire what looks to be the BG ad onclick handler:

//click only on BACKGROUND, for devices that don’t have touch (ex: phone, tablets)
if(!td_detect.is_touch_device && td_ad_background_click_link != ”) {

Hope that helps add more detail to our issue.

Hi there. Digging up this old thread as it looks as if this seemingly excellent solution may not work quite as we expected.

It seems that the background ad ‘click’ works only on the front page of the website (http://www.roadtovr.com) – but move to any other page or article, and no background click through works. Can anyone help us out – this is pretty urgent.

Thanks

Hi Andrei,

Thanks so much for your prompt response and sorry for my delay in returning the favour.

This worked perfectly, thanks so much for your help on this issue.

Paul

You sir, are a genius! Worked a treat and now implemented.

Thanks very much, frankly that was driving me crazy! 😉

I’ll pop the fix over to the TEC forums as this may well be of use to others.

Thanks again.