Hi,

Thank you for your previous guidance.

I’m following up because I already completed the recommended update process, but the issue still persists.

What has already been done:

WordPress was updated.
The Newspaper theme was updated from the old version 7 to the current version 12.
WPBakery / Visual Composer was updated.
The bundled Newspaper/tagDiv plugins were reviewed and updated.
The site files and database were backed up before making changes.
PHP/server compatibility was also reviewed.

After completing those updates, the main issue remains:

The frontend still displays the WPBakery / Visual Composer shortcodes as plain text instead of rendering the page content properly.

For example, the page still shows code like:

[vc_row][vc_column]…[/vc_column][/vc_row]

Also, when activating tagDiv Composer, the website shows an error, so the builder functionality is still not working correctly.

At this point, since the recommended update process has already been completed, could you please help us investigate the remaining issue directly?

It seems that one of these problems may still be happening:

WPBakery shortcodes are not being parsed correctly.
tagDiv Composer is failing during activation.
A required Newspaper/tagDiv component is missing or corrupted.
The old page content from Newspaper 7 / WPBakery is not being processed correctly after the migration.
The page content may need to be repaired, but we need confirmation before rebuilding anything.

For security reasons, I will not post credentials publicly here. I can send fresh temporary WordPress admin and cPanel access privately through email or the proper support channel.

Could you please confirm where I should send the access details so you can review the activation error and shortcode rendering issue?

Thank you.
Best regards,
Adalberto Larios