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secretsofparis
tagDiv Member
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secretsofparis
tagDiv Member
First purchase of Newspaper 10, plugins won't work - reply
#322732
Nov 29, 2019 at 8:10 pm

So far the email support has been as useless as the online support. After first asking for my website URL after a day, then waiting 24 hours to say the password wasn’t correct and I reset it, now I get the following email: “Hi,Please note that our theme will work on WordPress.com only if you have a business plan as you can see here -> https://www.screencast.com/t/eNRPaCZh, otherwise, the theme will not work correctly. If you do not have something like this, I suggest you change t WordPress.org. Thank you for your understanding!
Catalin L.”

If you look at this thread (which was copied into the email support email), I clearly state that I have a WordPress.com business account. So a week has passed and no one has been able to explain why the plugins aren’t working, a week of work that I’m now behind on. Does anyone here have any explanation? This is very frustrating that now I have to wait for Monday for the next useless response!

secretsofparis
tagDiv Member
Newspaper theme can't be used on existing site?! - reply
#322143
Nov 26, 2019 at 8:32 pm

No suggestions here? I’m using WordPress.com business account, if that makes any difference in what can/can’t be done to make this transition easier.

secretsofparis
tagDiv Member
First purchase of Newspaper 10, plugins won't work - reply
#322142
Nov 26, 2019 at 8:30 pm

Also, I have tried the following:
– deactivated all other non-essential plugins
– cleared cache
– deleted and re-installed tagDiv plugins

I still get the “outdated” message next to the plugins.

secretsofparis
tagDiv Member
First purchase of Newspaper 10, plugins won't work - reply
#322118
Nov 26, 2019 at 5:33 pm

Here are the specs (they look correct): https://en.support.wordpress.com/php-environment/

secretsofparis
tagDiv Member
First purchase of Newspaper 10, plugins won't work - reply
#322117
Nov 26, 2019 at 5:10 pm

Sorry, I should specify I have a WordPress.com business account. Does that mean I have fulfilled all of these requirements?

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