What is the difference between the newspaper theme and newsmag? They look the same.

I sent you an email with the credentials.

Hello Calin,

I am willing to work with you to resolve this issue. I can see even in version 10 you have the same problems. Personally, I do not think its a “plugin” or custom code as you say because all I did is import the newspaper theme and change the text. Basically its the same as the demo you provide but with different text. 
https://demo.tagdiv.com/newspaper_magazine_pro/

I had also created a nice mobile site that is gone.

Go in and check. thanks

Hi Vegasrenie2,
Thank you for your input. I don’t think they realize the damage they are causing their customers. I am now also looking to change the theme. It’s embarrassing to all concerned.

Even the mobile theme broke and got deleted. This is the last dollar, cent you get from me. I will never purchase your theme again, even though I like it and think it’s really well made. But your lack of customer support and the fact that you cannot update the theme automatically is a huge minus for you because it’s such a big risk and a time-waster. My site is NOT the same before the theme, it’s worse and it looks like crap now because I can’t remember all the settings and configurations. This has become a huge issue for my business which you have caused.

• This reply was modified 5 years by zaxstar.

Thank you Calin,

So you know your update has a bug? You have other customers facing the same issue. So instead of fixing it, you give an ad-hoc workaround that will waste your customers time, ruin their reputation, not have sales that day or their visitors thinking they are dodgy and take an hour or more out of our day, for what???. I have 40 websites, none of them crash after an update. I use child themes to ensure any updates dont affect the main site. I am using a child theme with yours as well, but hey.. no surprise..it doesn’t work.
Reputation and professionalism might not mean anything to you, but it does to me and a lot of people, so does time! You are wasting my time because of inadequate skills in your developer’s code.

Your theme is the only one I have purchased where I need to be careful when I am updating because the whole website will crash and then I need to spend a whole day fixing it again. Lets hope you don’t release 3 updates in a week.

I don’t want to use backups? WHY??? How is a back up going to update the theme??? Driving backwards takes you back not forward… i don’t get your logic?? Instead fix your bugs mate. Simple. Dont give us work around and silly excuses. Tell us you are sorry and that you will fix this ASAP!. Anything else is just poor customer service.

Thank you for your response and apologies for the insults. The update caused the site to crash, no short-codes are used. When the update happened the whole site “reset” meaning, the headers, footers, plugins, logo’s were all reset, gone! All the plugins were disabled. I had to re-activate all of them, upload the logos and other settings. That was the issue. It happened as soon as the theme was updated.