Thank you

email sent

I deactivated and tested the plugins one by one, that’s not it.

Have you tested it at home because it’s the same thing on my wife’s site.

If it was a plugin problem, the problem would occur on other browsers.

I’m sure the problem will come up in other posts.

Forget it, thanks

• This reply was modified 1 year by zebu59.

[video] http://bio-potager.com/video.mp4 [/video]

• This reply was modified 1 year by zebu59.

Thanks for your help.

the text disappears for me when I center the writings horizontally and vertically. Could you please check at home in default position.

here are 2 others copies

http://bio-potager.com/default2.jpg

http://bio-potager.com/default2centrer.jpg

• This reply was modified 1 year by zebu59.
• This reply was modified 1 year by zebu59.

hello
I am not going to host a video, the problem is clear with adding the default image-box (fixed), as soon as the title or description text is entered, all that remains is the image. The problem does not come from a conflict with a plugin, this works well with other browsers. the tagdiv support team solved part of the problem but not the whole thing on Firefox.

http://bio-potager.com/animated.jpg

and

http://bio-potager.com/default.jpg

• This reply was modified 1 year by zebu59.
• This reply was modified 1 year by zebu59.

Hello and thank you,

Yes it’s fixed but I had to recreate the “image box”

Another bug is that it only works in animated. in fixed all texts disappear.

hello,

Apparently, despite the latest update today, the problem remains present.

Thank you

hello,

First of all, thank you for your response. My question then is this.
In your opinion, if this is a specific Firefox bug, it must also occur for other tools. Should the correction come from Firefox or should tagdiv be adapted to Firefox through a patch?

Thank you for your support

Thank you very much

Thanks, I found a simple plugin that allows me to file manually.

Hello

This is a very amateur method of modifying hard files. As of 2021, the solution is still not integrated on tagdiv. It’s not a gimmick though. It’s a bit amateurish for a paid theme.

good morning

The message came back yesterday. I sent an email as you requested. I will come back to you for the community.

Good evening,

I come back to you by testing the deactivation of my plugins and for the moment, I think I have the solution and I come to share it with the community.
The problem comes from a captcha plugin, once deactivated, I still received 1 error message but once uninstalled, I have nothing. It’s been 4 days.

Sorry for this late return, email I needed time to test. Thank you for your help.

Thank you very much,

Sorry double post

• This reply was modified 3 years by zebu59. Reason: error posting

Thank you very much

Good morning,

It seems that my concern comes from an outdated plugin with the new version of newspaper. It would be color login customizer. I deactivate it for 24 hours and come back to you. I also posted on the author’s site (this plugin works after a return to newspaper 12.4).
I keep you informed.

THANKS

Hello

The problem is that I receive this email every 24 hours. I mean I can’t control instantly.
I will try to disable 24 hours but hey I have security plugins that are important to me (frequent attacks). Understand then that I cannot cut everything.
FYI, everything is up to date whether it’s wordpress, the theme and all the plugins.

Thanks for your help,
This means that I have to change the theme to modify the bar without being sure that the link will point to my personalized login page. It’s not terrible on the functional point.

Hello,

I contacted the host (Nuxit) who could not intervene on the server files (non-dedicated servers).
This time they intervened and the error no longer appears.
If it can help others, in all of this thank you for your help.

thanks a lot

Hello,

Following a response (post above) to the support address, I received this message:

Thanks for contacting the tagDiv team,

This is an autoreply. We will get back to you ASAP.

For Customer Support, please make sure that you send us the following (reply to this email):

– Your ThemeForest license code (Item Purchase Code with an active support period)

– The URL to your website and all the relevant details about your situation (if applicable)

To find the License Code:
1. Log into your ThemeForest account and go to the Download section – http://themeforest.net/downloads

2. Click the download button and select License certificate and purchase code, open the text file and look for the Item Purchase Code. – http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/

You can read more on the Best Practices regarding the Customer Support here.

For Pre-sale questions, we will reply shortly (ignore this autoreply).

Support hours:

Monday – Friday >> 08:00AM – 04:00PM GMT+2

Have a nice day!

tagDiv team.

My question is: do I have to pay for support?

Thank

Thank Vlad S

I replied to the email, I will post its content to you (if it helps)

”
Hello,

Please excuse me for the delay, the response was in junk.

Indeed my domain was in php 7.2.
However even when passing it to php8 and purging the cache, the error is still present.
I’m a little confused, I’m at nuxit and I think I shouldn’t be the only one with this problem.

FYI, I downloaded the full newspaper files and compared the sizes. The files are identical.

thank you for your support
”