Hi there,
I’m having problems lately saving changes in the theme panel editor.
After pressing “Save settings” button, it gets stuck trying and nothing happens.
I already updated to 6.7.1 as well as VC to 4.11.2 after updating WP to 4.5.
Any ideas?
Thanks
Ben
Hello benjoHH,
Please ensure that you have correctly installed the Visual Composer and also, make sure that you have the latest version of this. Please set your Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please check your system status and try to increase all the parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it.
Hope this helps and let us know how it goes!
Thanks.
Hi, I am also experiencing the same problem, despite not making any changes to the site all of a sudden when I try and make a tweak to the Theme panel and press save I get the same issue as above, just stuck and nothing happens!
I’ve upped the memory as stated in here: https://forum.tagdiv.com/system-status-parameters-guide/ but I am not experienced enough to start playing around with php.ini files etc… do we know if the above issue was resolved by creating this, seems strange when the theme was working fine before.
Also for the record I disabled all plugins and still the problem persisted.
thanks for your help
Paul
Hello parklife76,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If you are using the Wordfence security plugin, please notice that this plugin is not tested with our theme and seems to cause this type of errors. (does not allow you to save).
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about Wordfence plugin. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.
Hope this helps!
Thank you for the message!
YESSS!!!! It’s worked, thanks for the prompt reply Catalin, much appreciated!
have a good day
thanks
Paul
