My site updated to newest WordPress version, now I can’t log in to Dashboard:
http://www.financialthing.com/wp-admin
Please assist as this is urgent.
Thanks
Basic WordPress documentation is helpful here:
https://codex.wordpress.org/Login_Trouble
For me, I usually try
(presuming you have proper dbase back made prior to wordpress upgrade — like it tells you to do)
a) clearing all cache in browser
b) try login; if fail then via FTP or server file manager …
c) rename plugins folder to xplugins
d) see if I can login
e) if not, delete all themes in theme folder except twenty sixteen
f) login — WP reverts to using default theme with no plugins.
g) once logged in, change theme to twenty-sixteen in appearance to clear prior theme selection
h) log out, rename plugins folder back
i) log back in — resave permalinks
j) clear all caching if used
h) consider using wp-optimize on database
Good luck!
Chris, thanks for your suggestions. The exact same error happened the last time I updated WordPress and there was a thread with a fix on this support forum.
I’m not technically knowledgable but this seems like a theme issue. Can you help me fix this? I pay for support.
I tired updating using your instructions here: https://forum.tagdiv.com/how-to-update-the-theme-2/
Now the entire site is broken.
Each time an update comes out I’m afraid to try because it breaks the site.
I am really disappointed that this happens and now don’t know what to do.
Chris, apologies, I just realized you don’t work for the theme. It sucks I pay for support that doesn’t get answered and in the meantime, my site has been broken since Aug 18th.
Most common mistake is updating theme by ‘over writing’ vs deleting old folder and uploading new one; or uploading zip vs the unzipped folder; OR forgetting to ALSO upload all the new plugins included with the theme.
But this should work, generally
https://forum.tagdiv.com/how-to-update-the-theme-2/
Just remember NOT to try using the pokey Envato updater thing (never!!!!!) and always do via FTP, so you can LOOK at your folder and see WHAT you are actually uploading to server vs guessing/hoping/praying its right.
So, you might try my suggestions on ‘resetting’ so you can login, — or do clean install of theme/plugins.
Hi,
We did not provide any answer to this topic as we do other topics where the proper solution is provided. There was no point in simply confirming Chris’ solution. The same answer would have been provided by us as well 🙂
If on EVERY update your theme breaks, then it means you are not doing it properly. Please use the ftp method as it’s the safest way of doing it. if you have customization done or a child theme please remove them and only test the main theme with the default theme code. I have checked your site and it seems you have the latest version and it seems to run properly so I;m nost sure what it is I should help with. Please let us know if you have further trouble and we will investigate it.
Also if you use a cdn or an untested caching plugin, that can also be the cause of the theme breaking after an update. Please make sure you use this guide to set up the cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and reset cdn after each update.
Thank you!
I appreciate where you are coming from but when my site was broken, a simple response would have been nice. Otherwise what am I paying support fees for?
I fixed the site myself but it’s still not working correctly:
The social icons aren’t showing: http://screencast.com/t/MwpSxXhc1vG
Could you advise me how to fix this?
Thanks
Hi,
The social icons are not working because newspaper 7 requires the latest version of the social counter plugin as the functionality was changed and a few features added in. Please disable and delete files for your current version of the social counter and then install it again from here: http://screencast.com/t/dHfiAPnKH112
Thank you!
