Hi
There was a very high load on the hosting server and the complete theme was reset.
And the visual editor was gone. only text editor was there. I cleared my cache and browser cache. The visual editor started coming but the big grid won’t come. On the home page, I had a big grid 7 for the home page.
Snapshot- http://prntscr.com/erzdca
But, on the home page, the big grid is not visible. I use W3 Total cache and few other plugins. I have revised it many times but its still not showing.
Let me know how should I resolve this…
The site is http://defencelover.in
Hi,
I can see the Big grid is present on top of the page, but it is not displaying properly and does not contain any modules. Maybe something was damaged in the theme by this reset. Try to uninstall and remove the Visual composer plugin, the upload the latest version from the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then edit your homepage and remove the big grid from the page structure, and add it again. Then update the page and check to see if the problem is still there. Also disable all your other plugins except Visual composer, and clear the cache installed, to rule this out as a cause. It is also good to have backups in case something unexpected happens, just to be safe.
Thanks
Hi
I have updated the theme and then deactivated all plugins. For a minute, it was fixed but then again I tried changing with other grid and it again vanished. It has wasted my 1 hour of time which is actually insane. I tried activating few plugins. I deactivated w3 total cache as well when I was updating the homepage, Should I install the composer file again?
I think it’s because of a plugin. But I just have the basic plugins.
Hi,
If you have made fresh theme install and used only the latest version of the plugins provided in the theme package, the problem should not be present anymore. But I see nothing has changed at the moment, and the Big grid is still missing from the homepage. Try making a test page and add some elements from Visual composer in it, then save and check if there is any problem.
Also check the theme status – https://forum.tagdiv.com/system-status-parameters-guide/ and see if there are any modifications needed to be made according to the guide.
Thanks
