Theme Fonts > Modules MX and other Blocks – Article Title endlessly loading

Posted in: Newspaper
Post count: 13

Theme panel > Theme Fonts > Modules MX and other Blocks – Article Title endlessly loading and doesn’t show

Post count: 20688

Hi,

Please check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed. This will ensure the proper functionality of the theme and plugins.

Thanks

Post count: 13

Thanks,

I made all modifications and my hosting provider made all necessary changes according to your guide. But the problem persist. It is strange that only this selection (Modules MX and other Blocks – Article Title) is loading endlessly.

Could it be something else?

Post count: 20688

Hi,

Please check with the browser inspector while trying to open that section of the theme panel, if there are any errors. Press F12 to bring up the inspector, then go to the console tab
https://www.screencast.com/t/ENQ5a8CB8
The admin ajax process could be blocked by the server, in which case you need to contact them and explain the situation, and maybe provide them with a screenshot of the error.
Please let us know the results.

Thanks

Post count: 13

Hi,

Here is the screenshot:

https://prnt.sc/gcvdao

Here is the response from my provider:

I have tried to trace the execution process of the admin-ajax.php call from the screenshot you have provided earlier and it appears the timeout is caused by the following connection attempts:

1503659135.910982 socket(PF_INET, SOCK_DGRAM, IPPROTO_IP) = 6 <0.000013>
1503659135.911012 connect(6, {sa_family=AF_INET, sin_port=htons(443), sin_addr=inet_addr(“192.0.78.26”)}, 16) = 0 <0.000016>
1503659135.911055 getsockname(6, {sa_family=AF_INET, sin_port=htons(54504), sin_addr=inet_addr(“107.6.150.10”)}, [16]) = 0 <0.000009>
1503659135.911085 close(6) = 0 <0.000011>
1503659135.911114 socket(PF_INET, SOCK_DGRAM, IPPROTO_IP) = 6 <0.000010>
1503659135.911141 connect(6, {sa_family=AF_INET, sin_port=htons(443), sin_addr=inet_addr(“192.0.78.27”)}, 16) = 0 <0.000010>
1503659135.911172 getsockname(6, {sa_family=AF_INET, sin_port=htons(43979), sin_addr=inet_addr(“107.6.150.10”)}, [16]) = 0 <0.000010>
1503659135.911203 close(6) = 0 <0.000010>
1503659135.911255 alarm(0) = 10 <0.000013>
1503659135.911296 rt_sigaction(SIGALRM, {SIG_DFL, [], SA_RESTORER, 0x7f6388f4bca0}, NULL, 8) = 0 <0.000012>
1503659135.911344 clock_gettime(CLOCK_MONOTONIC, {5931313, 470648253}) = 0 <0.000010>
1503659135.911377 clock_gettime(CLOCK_MONOTONIC, {5931313, 470678223}) = 0 <0.000009>
1503659135.911404 clock_gettime(CLOCK_MONOTONIC, {5931313, 470705582}) = 0 <0.000009>
1503659135.911432 clock_gettime(CLOCK_MONOTONIC, {5931313, 470733258}) = 0 <0.000009>
1503659135.911460 socket(PF_INET, SOCK_STREAM, IPPROTO_TCP) = 6 <0.000013>
1503659135.911504 setsockopt(6, SOL_TCP, TCP_NODELAY, [1], 4) = 0 <0.000014>
1503659135.911548 fcntl(6, F_GETFL) = 0x2 (flags O_RDWR) <0.000011>
1503659135.911581 fcntl(6, F_SETFL, O_RDWR|O_NONBLOCK) = 0 <0.000009>
1503659135.911608 clock_gettime(CLOCK_MONOTONIC, {5931313, 470909492}) = 0 <0.000009>
1503659135.911635 clock_gettime(CLOCK_MONOTONIC, {5931313, 470936432}) = 0 <0.000008>
1503659135.911664 connect(6, {sa_family=AF_INET, sin_port=htons(443), sin_addr=inet_addr(“192.0.78.26”)}, 16) = -1 EINPROGRESS (Operation now in progress) <0.000071>

For some reason, those are timing out and I couldn’t find out where exactly the connection is established.
It doesn’t appear as though the connection is being blocked by the server, however – most likely, the problem is that the destination host is either offline or unreachable.

I may suggest trying to contact the theme’s support team and ask them to check the matter on their side.

Post count: 20688

Hi,

There should be no problems in accessing and saving theme panel settings, from the theme perspective. The theme has these requiremenets
https://forum.tagdiv.com/requirements-for-newspaper/
These along with the guide provided previously should provide proper functionality.
I suggest you try a fresh theme install by FTP
https://forum.tagdiv.com/install-via-ftp/
Use only theme plugins, deactivate all other plugins. Do not enter any custom code in the theme panel, or in the theme files. Deactivate any child theme you might be using.
Then heck if the issue is still present.

Thanks

Viewing 6 posts - 1 through 6 (of 6 total)
The forum ‘Newspaper’ is closed to new topics and replies.