Hello Sup team,
Since today morning when the tagDiv Social Counter plugin is active, it kills instantly the site and generates:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
After that I have to delete manually the theme directory and re-install it. I’ve tried 2 times to be sure and the site is going down immediately after i activate the plugin. Can u pls check it? Is there a common issue since the morning? Also if you need can u pls guide me where i can find usable logfiles for you?
Thank you
Br Csaba
Hi,
The Social counter is a plugin created specially for the theme, it cannot be a matter of incompatibility between them.
Check the theme system status and make modifications to the parameters mentioned in this guide, if necessary contact the hosting provider and they might do it for you
– https://forum.tagdiv.com/system-status-parameters-guide/
The theme requirements are mentioned here
– https://forum.tagdiv.com/requirements-for-newspaper/
Please re-install the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Deactivate all other plugins except theme plugins (re-install theme plugins as well), do not modify anything in the theme files, or add custom code. Deactivate the child theme is you use one.
If there is still a problem please ask your hosting provider for the error logs possibly created, and explain the situation to them. They could be able to identify the exact cause.
Please let us know the results.
Thanks
Heyy Simion,
Thanks for the ideas after a few hours of logfile checking i was figure out what has happened.
The problem was that when i uninstalled the Black version demo ( in my understanding after uninstall, it is going back to the original state so it also uninstalls both the tagDiv Social Counter and Composer plugins, and also deletes its directories.) But for a strange reason in the WP admin the tagDiv Social Counter remained installed, only its files and directories were deleted during the uninstall process. When i installed another demo only the Composer had to be installed again, the tagDiv Social Counter looked fine. And when I’ve tried to activate it, of course it was not able to find the necessary files, that is why it crashed.
Now I’ve deleted it in wp admin, and re-installed and it is working fine.
BR Csaba
