The delete option does'nt work

Posted in: Newspaper
Post count: 4

Hi,
when i try to delete an element with “tagdiv”, nothing happens. A dark veil indicates to me that it has received my request but after that, remains like that and it never completes. I have this problem while I use the trash icon or the frame at the bottom right..

Post count: 20688

Hi,

I suggest that you first check the theme system status panel and this guide
https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient resources can cause many issues, make modifications by yourself or contact the hosting provider if needed. Check if the same thing happens after trying this, let us know.

Thanks

Post count: 4

After taking the information from the system administrator and if I refer to the list you gave, everything is ok on our side, no insufficient resources.

Post count: 20688

So the problem continues. You could try these solutions, they solved various composer issues previously
https://forum.tagdiv.com/topic/gray-page-tagdiv/
https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
Also try the composer on a new page, also try with a different browser. Let us know the results.

Post count: 4

nothing works sorry.

Post count: 20688

We could take a look, send us an email at contact@tagdiv.com and provide admin login access as well as cPanel if possible. Include a link to this topic in the email. We may need to deactivate all your plugins, or you can do that and mention it in then email (leave only theme plugins active).

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