Hi,
My site went down. The Pagely tech support said that it was due to Visual Composer. (Even though we’ve been using your theme and Visual Composer for years with no problem)
They restored a backup from a couple of days ago and all was fine until I updated the Newspaper theme. Then the site went down again. (until he once more restored a backup)
I’m thinking that the issue has to do with the Visual Composer update within the updated theme. Thoughts?
Could you please help me with this so that I can update the theme without the site crashing? Thank you!
Hi,
The WPBakery version provided in the theme package is 5.5.1 I made a few tests with it but it seems to work same as before with the theme
– https://www.screencast.com/t/Y4vTtHOPBPE
– https://www.screencast.com/t/EbuUy0g4asm
Be sure that the tagDiv composer and cloud library plugins are deactivated or there could be problems with WPBakery. After you update the theme the composer will be activated automatically.
Thanks
1. Are you saying that in order to prevent the theme from crashing upon update, I have to deactivate the tagDiv composer and cloud library plugins? I see the tagdiv composer plugin but i do not see a plugin called cloud library.
2. Another strange thing in my dashboard that might give some clues as to what the problem is: where it lists the WPBakery Visual Composer plugin, it says it’s version 4.5.3 and doesn’t say that I need to update it. Also, on the left side, on the black vertical sidebar of the dashboard, it just says Visual Composer, not WP Bakery Visual Composer
Thank you!
Hi,
That may be the cause, it was a simple suggestion. Visual composer is now called WPBakery page builder I believe since sometimes last year. After you update the theme update WPBakery as well, deactivate and remove it and reinstall it
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Or update it before the theme, check if the same happens. Also be sure to review the theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
An insufficient WP memory value can cause problems, even crashes. For most users a 256M value would be sufficient.
Thanks
