I am experiencing a strange problem and thought someone in this forum may have encountered it, and a solution as well. I recently opened a Cloudflare account and upgraded my website to https from http. Everything works fine, except that I cannot edit my home page in Newspaper 9.0.1 running WordPress 4.9.8 Every time I try to edit my home page using the “Edit with TD Composer” function, I receive a “522 Error” from Cloudflare. I have read the trouble shooting and contacted my hosting (GoDaddy). Everything appears to be fine and the site functions normally otherwise. If anyone has a solution for this bug it would be greatly appreciated. Thanks
Hello Graphic Oracle,
Please check the CloudFlare configuration from here -> https://forum.tagdiv.com/cloudflare-cdn/ Ensure that you are using the latest version of it and also, all the requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ are confirmed.
Thanks for your understanding!
Catalin,
Thank you for your response. I have read those requirements, as well as been in conversation with Cloudflare support. For some reason, when I try to access the tag div composer for the home page, I receive a “522 Error”. Cloudflare’s support just recommended I change the SSL mode from “Flexible” to “Strict”. That caused the site to not work at all. So I have gone through toggling all of Cloudflare’s settings, as well as toggling on/off all website plugins, no luck. I cannot get the Tag Div Composer on the home page to work— I get the “522 Error” every time. I thought maybe someone in these forums may have experienced the same issue and could share the solution.
Hello Oracle,
Also, the problem might happen due to an inappropriate SSL configuration. Please use these guides to make the implementation properly:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/
https://forum.tagdiv.com/topic/moving-to-ssl/
Hope this helps and let us know how it goes!
Thank you!
Hi Catalin,
The website has already been converted to SSL and running through Cloudflare. Everything is working perfectly. The ONLY glitch is that the Tag Div composer on the home page will not load— I keep receiving a “522 Error”. Tech support at Cloudflare is confused by this also. I have toggled Cloudflare settings as well as WordPress plugins. No luck. I was thinking of deleting the Tag Div Plugin, then reinstalling it. However, I could not find anything in the knowledge base about how to do this properly. Would you know how to remove and reinstall the Tag Div Composer plugin without damaging the existing content? Thank you.
Hello Graphic Oracle,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you. Also, we need to provide the CPanel access for more deeper investigations.
Thanks for your understanding!
Hi Catalin,
I just forwarded the information as you requested. Thanks for your help.
Hi Catalin,
I created a page rule on Cloudflare that removes the admin area of the website from any of Cloudflare’s settings. I now receive an “Error 520” when attempting to access the tagDiv composer plugin. The “Live CSS” feature of the theme does work. So I did remove Cloudflare from the equation as tagDiv email support suggested with no luck. Other than this, the site works perfectly fine.
Hi Catalin,
Your tech team was able to get the tagDiv plugin to work by editing the .htaccess file with this code:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
However I was told by them the the actual problem should be fixed, which is a mixed content error that is triggered when attempting to access the tagDiv composer plugin. See error here— https://www.screencast.com/t/Sctdkn81x84Y
Since I have a green padlock and the SSL works fine on the website except for the tagDiv composer plugin, it seems logical to reinstall the tagDiv composer plugin. Could you tell me how to do this?
Hello Graphic,
The theme has dynamically configuration for SSL and if this function has been correctly setup the theme will be automatically switched to the SSL mode. Most important is to make sure if this configuration has been correctly made. Please check the following topic from here -> https://forum.tagdiv.com/topic/ssl-mixed-content-issue/
Thanks for your understanding!
Hi Catalin,
I have read all the SSL trouble-shooting links that you have provided, as well as those in tadDiv’s knowledge base. I have also read Cloudflare’s information on the subject. I have followed all the guidelines and toggled between setings in every combination I could think of as a process of elimination. I have a green padlock on the website, it functions perfectly fine other than the tagDiv composer plugin issue. I have not come across an instance that replicates my particular problem and how it was solved.
Hello Graphic Oracle,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide there the link to this topic so we can quickly identify you. Also, provide the full CPanel access for a deeper investigation.
Thanks for the message!