Site shutdown from theme

Posted in: Newspaper
Post count: 25

Hi support. We are having an emergency issue of site shutdown.
https://frenchmorning.com
Kinsta hosting is saying the problem is the theme making to many SQL calls.
We have given you access with another issue we are having with mobile ads and the theme.
https://forum.tagdiv.com/topic/inline-article-ad-not-showing/

Here is info from Kinsta hosting on the issue with new relic
https://docs.google.com/document/d/1VsU0g6tmEk0SzYNGN6kP26I3hNCvG2qxfAZrlEoCw_o/edit?usp=sharing

Post count: 25

Site is going up and down now

Post count: 25

We rolled back the site and its up now.

Post count: 4

I have been holding off on my theme updates for the same reason, as I also use Kinsta hosting. I am also concerns with increased ajax admin calls, as it seems that each newspaper update I make only increases the calls. Is this normal with the newspaper theme? One more thing, there is still issues with the Mobile theme, when I select for the mobile theme to affect only the amp pages it still does not show the responsive version on non-amp pages. Hopefully there is another update that fixes the outstanding issues sooner than later.

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@bguthleben , how did you rollback the theme ? could you provide us some instructions please. much appeciated

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I assume they restored a backup, I do it all the time with my sites hosted on Kinsta.

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I ask this because we haven’t felt the need to restore an old backup and not sure if we will lose published content since the new update

  • This reply was modified 7 years by masterskg.
Post count: 23312

Hi,


@RWSyk
, please notice that when you are using the AMP+Mobile theme, your mobile layout will be displayed like on Mobile Theme. Please check the plugin’s documentation from here -> https://forum.tagdiv.com/the-mobile-theme/
Also, we have released a new theme update where was fixed some of the issues like Sharing buttons and we recommend to update it. Please give more details about the issues you have so we can investigate them.

Thank you!

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Hi @Catalin, I have already read the documentation and tested the latest updates on my staging site. There is a major issue with the mobile theme options where it does not show the responsive version of my website even though I have selected for it to only show the mobile version on AMP in the theme panel. This prevents me from going live with this update.

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Can you help me delete the links out of the first question in this post?
Thanks!

Post count: 23312

Hi RWSyk,

If you want to display the responsive layout on mobile, you need to disable the Mobile theme from the theme panel and use only the default option for AMP. Please read again the documentation from here -> https://tagdiv.com/amp-newspaper-theme/ -> https://www.screencast.com/t/4fIbJFtIA1

Thank you!

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