Hi,
When using the composer to add a text block I just see a gray screen when trying to add text. I can add other blocks no problem? but text editor will not load.
Running the latest version of wordpress and our php has just been upgraded to 7.2
Tried lots of various things to solve this, deactivating plugins etc but nothing seems to work in solving the problem. System status in the theme is all green see image https://ibb.co/09ZXFMY but I still see this whenever I try to use the text block module https://ibb.co/5WPx7Qq
any help would be greatly appreciated
Thanks
Hi,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page.
Thank you!
As Catalin mentioned in the similar post – https://forum.tagdiv.com/topic/using-tagdiv-composer-text-editor-does-not-work/ – the issue has been fixed in the latest version of the theme. Downloading and re-installing it solved this for me.
Tried installing the latest version that was released the other day. Still doesn’t work ? I have contacted email support as suggested but not heard anything?
Please help
Hi,
Please note that we are treating our clients from oldest to newest, sorry! Also, I have checked your status license and it seems that your support is expired, as you can see here -> https://www.screencast.com/t/fq2fnY0h Please extend your support if you want to get support in the future.
Thanks.
Hi just renewed my support, thought I had before but it was for the Newspaper theme. Look forward to your help.
Hi Catalin,
I have a new support license since April. But still, I have not had any support on this issue? Please help.
Hi,
When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Please provide some more details and screenshots about the problem you have.
Thank you!
Hi Calin
In TD Composer when I try to add the column text module I am unable to write any text in the box at all see screen shot below
https://paste.pics/dc5ae40880414df97cf23765c8381b66
When I look at developer tools in crome while td composer is open I see these issues:
https://paste.pics/4826eab0baaa437b4a0e4127eb2cd9a7
Please can you help me ?
Hi,
We are well aware of this issue which is caused by the latest Google Chrome updates ( it works fine on other browsers, for example you can try the Firefox ). Our developers are doing their best at fixing this issue as soon as possible.
Thank you!
