I’m trying to create a contact page using one of your cloud templates — the one called “nature love”.
The first issue, is when I try to import the template to the cloud template list, it will only create a new page, not download the template. Is that the way it’s supposed to be?
Second, I can’t find out how to change the picture of the lion to one appropriate to my website. I’ve checked the documentation and all the controls in the elements but don’t see how to do it. Can you help with that one?
Third, the short code for an updated form won’t work … it looks like it needs HTML. How can I use Contact 7 or other form plugins? They give me shortcode to work with and not HTML.
I have same issues – glad I’m not going mad!
Hi,
1. There should be import the how contact page like this http://prntscr.com/oojyx6
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
2. If you want to change the background image you’ll need to check on the row, in css tab http://prntscr.com/oojz6k
3. Install WP Forms plugins http://prntscr.com/ook02e create a form copy the code for embed -> http://prntscr.com/ook28i and set it in the contact page http://prntscr.com/ook3gc -> http://prntscr.com/ook3un
Thank you!
Hi Calin,
Many thanks for getting back to us. Please note that even with plugins disabled (apart from those provided with the theme), the background image does not change and results in an error.
Calin, thank you for your response. I did make some progress.
1). I checked all requirements and most conformed. The only thing I had to do was update the htaccess file and then all requirements were met.
I also deactivated all plugins that I didn’t get with the theme.
In the end, it was the same behavior. When I create a template from the category-nomad template, it works properly and the button on the template page says “create template”. When I try it with the contact-nature love template, the same button says “create PAGE”. So, again, my question is: is that the way it’s designed and you can’t create a template from nature love? Or is it mis-behaving?
2) I was able to change the image using the method you described. So thank you for that one! A supplementary question: if I want to have the image fill the field, what size is best to make the image so I can control better what is being displayed?
3) I had WP-forms lite installed, but noticed that it was Contact 7 that was listed in your tested plugins, so I had changed. Should WP-forms also be listed on your list of tested plugins?
The issue is not so much that I don’t know the process to follow in this case — what happens is that when I click the EDIT CONTENT button, the edit window opens, but it doesn’t load. I only get the circle going round and round and it never loads. I’ve tried this on different browsers and its the same issue. Any suggestions for that?
Thanks,
Derek
P.S. Webjump, thanks for the support 🙂
Hi @webjump,
Did you try to change the background image how I show you in above screenshots?
@dereklc
1. The process to get a cloud template/page you’ll need to “Create Page” -> http://prntscr.com/ooxben -> http://prntscr.com/ooxbj9 -> http://prntscr.com/ooxbo1 -> http://prntscr.com/ooxbvr
2. Just make sure that you set the full image not a thumb http://prntscr.com/ooxck1 also the space that you want to cover are fit with the image size.
3. Please check this article When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Thanks again Calin,
1) I think you’re confirming for me that when the button says “create page” the result is a page in the Pages list, not a template in the “cloud template” list. For example, when I download the Category template 22-Nomad and click on the button, which in that case says “create template”, it ends up in the “cloud template”list and I presume you can use that in creating other pages. By going through the same process with the Contact – nature love template, the button says “create page” and the result ends up as an actual page in the Page list. If that’s the way it’s supposed to work, then I’m good. I am just trying to understand the design intent.
2) I’m good on this one — it’s my photographer mentality. I actually created a pic at 1200 X 648 pixels in an attempt to ensure the subject’s face was in the center of the image area — but then I realized that I totally negated the parallax effect by doing that. Live and learn. So I totally understand this one now. Thanks…
3) In this case, the tagDiv Composer is working. I can set and move blocks around and make changes in the General, filter and other tabs. The only part that doesn’t work is when I am on my Contact page in tagDiv Composer — I click on the form and the proper left-hand controls appear, then I click on the black EDIT CONTENT button and the pop up window appears so I can edit the form short-code. That’s the part that won’t load. The field never appears that allows me to change the form shortcode. The circle just keeps on circling… Does that make sense?
Hi,
1. Yes, this is the way is support to work, not all elements from cloud are templates, some of them are pages.
2. Also for more control over the thumbs on blocks I suggest to use flex blocks -> http://prntscr.com/opfba1
3. Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that the php version is 7.1 or 7.2 not 7.3 also make sure that the wp-memory is at list 256MB.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If the problem persist, please provide some screenshots with this problem.
Thank you!
Hiya,
Sorry for delay. All works fine now – now that VC has been disabled. I never mixed editors – just incompatible, so think it’s best to dicth VC in future updates.
Many thanks for your patience 😉
