Suddenly from yesterday night the website is loading super slow and services like GTMatrix, Google Site Speed Insight, Google Search console are failing to read the desktop version of the site. The mobile theme is working fine. The site is loading on mobile devices fine. I tried to find out the problem deactivating all of the plugins and I have notice that as soon as I am activating tagdiv composer, the website start’s showing the problem.
My site : https://touchingmoments.ca/
Login: mahfuz111
pass: pavel69bd
PLEASE FIX IT ASAP.
GTMatrix: https://prnt.sc/r9qpww
Google site insight: https://prnt.sc/r9qq87
I even tried to change the theme keeping the composer active, and the result is same! So defiantly the composer is messing with my site along with my ads, traffic and everything. What a shame for a theme claims to be the fastest.
I have changed the pass for my website, let me know if you need the login info.
Is there anyone to attend this issue? My site is loosing traffic
Hi,
Please note that our support hours are from Monday – Friday: 8:00 AM – 17:00 PM GMT+2,
also note that we take in order of time the topics ( time when was post the question ) and if you post/replay again in your topic the time will change and will be move to recent question, therefore the answer will be delay.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
Let me know the results!
Thank you!
Thank you for the response. I believe the server requirements are met by my hosting(Screenshot attached). I followed your instruction deactivating all the plugins except the composer, and it looks like the composer is not the problem.
**THE 1st PROBLEM: As soon as I am activating the Tagdiv Cloud plugin along with the composer, the problem arises.
I also tested via other way around activating all of the plugins except the tagdiv cloud, and the gtmatrix and other services receiving the site with no problem.
The 2nd Problem: Next I tried to activating only Cloud Plugin and tested the site with GTmatric, it was doing fine. I also tried activating all of the plugins along with the cloud plugin except the composer, and again it was working find.
The Untimate Problem: There is a conflict taking place in between the composer and the cloud plugin. One hour before I post this ticket the site was working fine. My website using many ready designs including headers from Tagdiv Cloud Plugin.
PHP Config : https://prnt.sc/raoirm
Only Composer Active: https://prnt.sc/raokkt
GTmatrix Only Composer active: https://prnt.sc/raoptk
THE PROBLEM | Composer and the TagDiv Cloud Library Plugin active: https://prnt.sc/raorti
Gtmatric | THE PROBLEM | Composer and the TagDiv Cloud Library Plugin active:https://prnt.sc/raoso5
Only Tagdiv Cloud Dactivated : https://prnt.sc/raow5d
Gtmatric | Only Tagdiv Cloud Dactivated : https://prnt.sc/raowhr
Only Tagdiv Cloud Active: https://prnt.sc/raoyhs
Gtmatrix| Only Tagdiv Cloud Active: https://prnt.sc/raoyp2
All Plugin Active except Composer : https://prnt.sc/raozrf
GTmatrix | All Plugin Active except Composer : https://prnt.sc/rap02g
Newspaper System Status: https://prnt.sc/rapk62
Hi,
Please make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
