Hello, I have purchased Newspaper X today but the tagDiv Composer does not work at all.
I cannot load templates, I cannot save templates, I cannot drag items or add elements… every action I perform results in this error:
Invalid page template. Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
I don’t know what to do and if I don’t have access to the tagDiv composer I can’t put the site back online.
It’s been in “maintenance mode” for hours…
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/
Let me know the results!
Thank you!
ALL plugins are deactivated (except for Maintenance Mode -which I need while I get this resolved-, Health Check -which is mandatory and the 4 tagDiv plugins)
I am not sure what I child theme is so I doubt I am using it and I have no cache plugin.
In the tagDiv status page all boxes are green except Home URL – Site URL and caching plugin which are yellow.
I have fixed this problem by deleting all the other themes… not sure why an inactive theme would create this problem but that message has since disappeared
Hi,
I’m glad that the problem was been solved!
Let us know if there are other problems!
Have a nice day!
actually I take it back… the problem is still happening… here’s a screen recording of the error:
https://streamable.com/e87uaw
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks
