hello,
i don’t know why but on a daily basis i check the site and instead of my custom logo (which i have set to be end-to-end like a skyscraper banner across the top of my page) the page has a generic logo that is grey and says “newspaper” across the top.. i make no changes but it reverts back to this generic text logo by itself. why? how do i stop this from happening?? (then i refresh the page and it’s back to normal but i see it all the time and fear my readers do as well).
…and no matter what i choose for mobile (logo, no logo..) the header on my phone also shows a grey banner that says newspaper!
(i am using a custom-made header logo with no top memu)
thank you.
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
i don’t know where/what system status tab is.
i’ve replied to this:
https://forum.tagdiv.com/topic/cannot-get-my-logo-image-on-the-homepage/#post-378841
Hello !
We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Thank you!
