Hi,
I have followed your instructions as found here: https://tagdiv.com/tagdiv-composer-shortcodes-and-elements/
and inserted a column-text module in order to then insert a shortcode inside that. I found also a recent forum post where you are suggesting the user to use an alternative module of “Text with title”.
I have tried the following with both, and I have failed with both modules similarly: I click on the “Edit content” button, and the editor pops up. I insert my shortcode in there but then there seems to be no way to save the content. I have tried clicking on the ‘X’, but the content is lost. I have tried clicking somewhere outside the popup, but the content is lost. I have tried clicking on Save directly with the pop up open, but the content is lost. I have tried clicking on the edit content button whit the pop up open, but the content is lost.
After trying all of these, I feel lost as per the correct way to save my content, and allow my shortcode content to be displayed on the front end.
Please help me with what I am doing wrong.
Kindly note I have updated my theme to the most current version. Similarly WordPress is up to date also, all plugins, and everything else is latest version.
Thank you!
Hi,
Normally, without problems, the wp editor is saving the content automatically.
I understand the content isn’t saved, usually, this problem can be when is a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again, also, make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Hope this helps you!
Thank you!
Hi Anamaria,
Working in Gutenberg I have no such issues with the very same shortcodes whatsoever. One of them is even generated directly from inside the functions.php which does not come in conflict with de-activating all plugins for the purpose of this testing.
In staging I checked the .htaccess file and the following rules are present:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
# END WordPress
# BEGIN cPanel-generated php ini directives, do not edit
# Manual editing of this file may result in unexpected behavior.
# To make changes to this file, use the cPanel MultiPHP INI Editor (Home >> Software >> MultiPHP INI Editor)
# For more information, read our documentation (https://go.cpanel.net/EA4ModifyINI)
<IfModule php7_module>
php_flag display_errors Off
php_value max_execution_time 60
php_value max_input_time 60
php_value max_input_vars 5000
php_value memory_limit 384M
php_value post_max_size 64M
php_value session.gc_maxlifetime 1440
php_value session.save_path “/var/cpanel/php/sessions/ea-php74”
php_value upload_max_filesize 64M
php_flag zlib.output_compression Off
</IfModule>
<IfModule lsapi_module>
php_flag display_errors Off
php_value max_execution_time 60
php_value max_input_time 60
php_value max_input_vars 5000
php_value memory_limit 384M
php_value post_max_size 64M
php_value session.gc_maxlifetime 1440
php_value session.save_path “/var/cpanel/php/sessions/ea-php74”
php_value upload_max_filesize 64M
php_flag zlib.output_compression Off
</IfModule>
Additionally I tried de-activating all plugins except for the four tagdiv ones, to no avail.
Saving the theme does not throw any errors. It just seems impossible for the shortcode edit to be saved once inserted in the edit content popup box. I’ve tried both the “text with title” and the “column text” modules, and they both behave the same way.
Please kindly note that Simion from your team has recently checked our configuration from within the WP back-end AND the cPanel, and has confirmed that everything configuration-related is in the correct order. So it shouldn’t be – and it does not seem or feel to be – a configuration issue.
I have forwarded you an email on your support email with an attachment of our showcasing the described issue. For your convenience, the subject of that email was “screen recording showcasing issue with saving of module with shortcode”.
What is the correct series of steps to follow in order to successfully save the inserted content in the edit content popup box?
Please review and advise.
Thank you!
Hello,
If you send an email, our team will take a look and will answer you as soon as possible and please let’s continue this thread via email.
Also, if you using the Cloudflare make sure the Rocket Loader is disabled => https://forum.tagdiv.com/cloudflare-cdn/
Thank you!
Hi Anamaria,
Thank you for your reply. Indeed we are using Cloudflare, and we have never enabled Rocket Loader for this domain name. Additionally, we had been having this problem on our development subdomain in the first place, for which we are not using Cloudflare, and the behavior is exactly the same there also.
Anyway, sure, let us continue this thread via email.
Thank you!
