tagDiv Composer stopped working suddenly

Posted in: Newspaper
Post count: 6

Hello,
My wp’s tagDiv Composer has just stopped working suddenly!
but there’s no problem about Admin-ajax.php…
I wanna know the reason, thank you very much
url:my website

Post count: 21065

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Thank you!

Post count: 6

I’m sure that all the requirements are met, and I’ve deactivated ALL plugins except tagDiv ones and tried again,but nothing fixed. I still cannot edit page templates with tagDiv Composer. I still cannot use tagDiv Cloud Library.

Now everything is in hurry but I still cannot edit page templates well.
Now I wanna rate you one star on EnvatoMarket for this theme.

Post count: 21065

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Post count: 6

Hello,
I’ve done all the steps you mentioned above, including 1,2,3,4,5.
My WordPress and plugins are up to date.
However, the problem hasn’t solved after that.
I gonna contact your team via email and provide the following:
– admin url and credentials
– a link to this topic in order to identify me

THANKS

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