10.4 Causes a blank web page

Posted in: Newspaper
Post count: 4

This new version completely breaks our site. Blank page. Clearing the cache makes no difference. Had to roll back the previous version.

Post count: 18283

Hello !

Please make sure that you update the Newspaper Theme as shown in our guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also make sure to update and activate all the required plugins. If the issue still persists please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you

Post count: 4

FYI – your info above didn’t work. But disabling the tagdiv Speed Booster (which I don’t see in the list of your current plugins) did get my site back up and running again.

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