Spinning Wheel of Doom

Posted in: Newspaper
Post count: 2
CampoAdmin
#425631
Dec 8, 2021 at 6:46 pm

When trying to load TD Composer I only get the Spinning Wheel of Doom. I suspect the issue to be here:

Uncaught TypeError: window.tdcAdminSettings is undefined
<anonymous> https://outlookvalleysun.outlooknewspapers.online/wp-content/plugins/td-composer/assets/js/js_files_for_wrapper.min.js?ver=29b8eed74f3fa54e90e15885fee4a238:40
<anonymous> https://outlookvalleysun.outlooknewspapers.online/wp-content/plugins/td-composer/assets/js/js_files_for_wrapper.min.js?ver=29b8eed74f3fa54e90e15885fee4a238:42
js_files_for_wrapper.min.js:40:452

Uncaught TypeError: document.getElementById(…) is null
init https://outlookvalleysun.outlooknewspapers.online/wp-content/plugins/td-composer/assets/js/js_files_for_wrapper.min.js?ver=29b8eed74f3fa54e90e15885fee4a238:21
<anonymous> https://outlookvalleysun.outlooknewspapers.online/wp-admin/post.php?post_id=306&td_action=tdc&tdbTemplateType=page&prev_url=//outlookvalleysun.outlooknewspapers.online/:1132
jQuery 3
onsuccess https://outlookvalleysun.outlooknewspapers.online/wp-content/plugins/td-composer/assets/js/js_files_for_wp_admin.min.js?ver=29b8eed74f3fa54e90e15885fee4a238:38
js_files_for_wrapper.min.js:21:292
init https://outlookvalleysun.outlooknewspapers.online/wp-content/plugins/td-composer/assets/js/js_files_for_wrapper.min.js?ver=29b8eed74f3fa54e90e15885fee4a238:21
<anonymous> https://outlookvalleysun.outlooknewspapers.online/wp-admin/post.php?post_id=306&td_action=tdc&tdbTemplateType=page&prev_url=//outlookvalleysun.outlooknewspapers.online/:1132
jQuery 3
onsuccess https://outlookvalleysun.outlooknewspapers.online/wp-content/plugins/td-composer/assets/js/js_files_for_wp_admin.min.js?ver=29b8eed74f3fa54e90e15885fee4a238:38

I have tried the following to no avail:

define(‘CONCATENATE_SCRIPTS’,true);

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Any thoughts on how to possibly resolve this?

Thanks!

Post count: 21065
Bettina
#425675
Dec 9, 2021 at 10:22 am

Hello @CampoAdmin!

We have a guide with some tips why our Composer is not working properly: https://forum.tagdiv.com/tagdiv-composer-not-working/
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host.

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

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