Can't insert social icons

Posted in: Newspaper
Post count: 3

Hi there,

I’m having some trouble with inserting social icons into my website. They have also disappeared from my header design.

When I drag the social icons element from the TagDiv composer to my site the element is invisible. There does appear the left-hand options for ‘icon size’, ‘padding’, the list of social networks, etc., however nothing appears on my website and additionally the CSS tab doesn’t offer any options.

I have added the social icons in my Footer manually by adding an ‘icon’ for each network, but I need for the social icons multipurpose shortcode to work for articles, authors as well as in my header.

I have made sure that all the links direct to the valid URLs and have tried deactivating all non-TagDiv plugins, but nothing works.

It seems to be an issue with connecting to the Cloud Library because sometimes I will add an element and the stock image will be missing.

Any help would be greatly appreciated!

Thanks,
Jett

Post count: 21065

Hello Jett!

Please make sure you have done all the settings from here:
https://forum.tagdiv.com/social-icons/
https://forum.tagdiv.com/social-sharing/

If those are not helping you, then please provide more information about the issue, screenshots or a video and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

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