After upgrading to 11.4, I can no longer add additional size options for thumbnail sizes. I turn them on in the theme panel (slide to blue), save, regenerate thumbnails, come back and the new size options are off.
I’ve tried this on two different development servers and a live server. Nothing allows me to enable new image thumbnail sizes.
Is there a way to enable the thumbnails in the database and regenerate the thumbnails afterwards?
Hello,
Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, after you check those suggestions please activate the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/
Let me know the results!
Thank you!
Hi,
Thank you for replying, Anamaria. As stated, I’ve tried on several different development environments and the thumb settings do not save. Other parts of the panel save.
Cloudflare is not used. I disabled all plugins, except the tagdiv composer.
It’s not on the live server or a test server.
There are no error messages in the server logs.
PHP 7.1.33
PHP 7.4
WordPress 5.8.2
Server Software: nginx/1.21.4
Server Protocol: HTTP/2.0
If you don’t mind, I’m going to reask this question, “Is there a way to enable the thumbnail size options in the database?”
TagDiv Composer just isn’t saving options in the Thumb section.
I’m going to call it a bug and not use the prebuilt theme.
As a suggestion, tagdiv composer should recognize a prebuilt theme and set all of the proper image options. I shouldn’t have to manually go in and try to save.
After all, when AMP is installed then all the proper image sizes are enabled in that same block settings area and they are enabled by default.
FWIW, in the options table, td_011_settings has the options for the thumbnail sizes.
Just a suggestion. But I’m done for now. It’s too frustrating. TagDiv Composer isn’t ready for usage. Worse, I’m stuck now because I upgraded to 11.4 and feel stupid not to have verified such an important task.
OK. I’ve ranted enough. Have a good day.
Hello,
I think that you have an object cache file stored on your server and that it is why the settings are not saved.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Also, you can not enable the thumbnail size from the database.
If the problem persists send us an email at contact@tagdiv.com, provide wp-admin and cPanel access and include the link of this topic in that email.
Also, please make a full backup.
Thank you!
