We are using the Single Post Template – Magazine PRO on our blog details page.
We have turned off “light box” from the settings of this template, which disabled it on the desktop site, but has not disbaled it on the mobile site.
We are also using the recommended tagDiv Mobile Theme. What are we missing? Why isnt the lightbox turning off on the mobile?
Hello,
Please check this documentation https://forum.tagdiv.com/modal-window/ and disable the lightbox effect.
Also, please check this topic https://forum.tagdiv.com/topic/image-lighthouse-on-mobile-version/
Thank you!
Hi,
1. GENERAL MODAL IMAGE is set to OFF in the general post settings. https://www.screencast.com/t/8qraORSbx
2. My original question was in reference to feature images. This setting (https://imgur.com/MWdVYT7) does not appear for featured images.
So basically, both are off and yet the featured image is still clickable on the mobile, but not on the desktop.
Please help.
Hello @vikasnangia!
First of all, please make sure you have the latest version of the theme(11.4) and plugins.
Please make sure you select the image first, then the setting will appear: https://www.screencast.com/t/tdLbJ2Vm6z8N
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Thank you!
We’ve made sure we’re running the latest versions of all plugins and themes. All caches cleared etc.
Once again, you seem to be sending me references to images that are in the BODY of the post, whereas we’re asking you specifically about the FEATURED image which does NOT appear in the body of the post.
Hello @vikasnangia!
We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
