Hi,
in last few days suddenly my featured image started to disappear in admin menu, when I create new post. The option to choose featured image first wasn’t load on mozilla firefox, then on Edge and Opera, and today I lost this option on Chrome browser. So I have no choice how to choose the featured picture for post at all.
I found that this can be because of some bad plugins, but when I deactivate all the plugins which aren’t necessary, the featured image option in admin panel when post created still did not shown at all.
I want to ask if that means that I have to reinstall the theme and make new installation? And if you think so – is there any way how to make some backup, so I can fix the problem and then give the website back all my settings?
Thanks in advance for your answer
Hello,
Please let me know what version theme you have and WordPress.
Please check if the Featured image is enabled in the post editor from Preferences -> Panels -> https://i.imgur.com/sugnYMJ.png
Also, please do a test using only tagDiv plugins -> https://i.imgur.com/j8q38If.png, and see if the problem persists.
Thank you!
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This reply was modified 4 years by
Honzac.
Hello,
Please check if you have an object cache file stored on your server.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you
Thank you!
Hi @Noumedem,
We can take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access to investigate the issue.
Also, during the investigation know that we will disable the other non tagDiv plugins.
Also, please make a full backup to all files and databases and include the link to this topic to identify you.
Thank you!