feature image is missing in admin menu

Posted in: Newspaper
Post count: 16

Hi,

in last few days suddenly my featured image started to disappear in admin menu, when I create new post. The option to choose featured image first wasn’t load on mozilla firefox, then on Edge and Opera, and today I lost this option on Chrome browser. So I have no choice how to choose the featured picture for post at all.

I found that this can be because of some bad plugins, but when I deactivate all the plugins which aren’t necessary, the featured image option in admin panel when post created still did not shown at all.

I want to ask if that means that I have to reinstall the theme and make new installation? And if you think so – is there any way how to make some backup, so I can fix the problem and then give the website back all my settings?

Thanks in advance for your answer

Post count: 27744

Hello,

Please let me know what version theme you have and WordPress.
Please check if the Featured image is enabled in the post editor from Preferences -> Panels -> https://i.imgur.com/sugnYMJ.png
Also, please do a test using only tagDiv plugins -> https://i.imgur.com/j8q38If.png, and see if the problem persists.

Thank you!

Post count: 16

I have wordpress version 5.9 and and Newspaper theme 11.4.1.

Problem is, that I don’t have Featured image option in Preferences -> Panels -> when this happens

And I also don’t have the right option for format type – I have only the basic one…

When I use only tagDiv plugins the problem remains

Post count: 16

https://imgur.com/a/4xzrMxF

  • This reply was modified 4 years by Honzac.
Post count: 16

Today I upgraded wordpress to version 5.9.1, but the featured image option is stil most of time unavailable – but once today the featured image option appeared when I tried to make new post in my chrome browser

Post count: 27744

Hello,

Please check if you have an object cache file stored on your server.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you

Thank you!

Post count: 7

Hello Anamaria

I have the same problem, and all the solutions you provide didn’t work.

Please can you help?

Thanks

Post count: 27744

Hello @Noumedem,

Please try another browser and see if the featured image is displayed.

Thank you!

Post count: 7

Hello @Anamaria,

I try with another browser and also with another computer, but i’m facing the same issue.

Thanks

Post count: 27744

Hi @Noumedem,

We can take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access to investigate the issue.
Also, during the investigation know that we will disable the other non tagDiv plugins.
Also, please make a full backup to all files and databases and include the link to this topic to identify you.

Thank you!

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