Hello,
We have a bug on one site with Tag div composer.
We tried solutions on the support : https://forum.tagdiv.com/tagdiv-composer-not-working/
This is the message :
Errors at columns: 1(models) : 7(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
But we didn’t find solution. We cant’ access to the editor.
The site : https://www.beziers-actualites.fr
Thank’s
Hi,
Is this problem only for some pages or all of them?
If the problem is only on one specific page, then please use the revisions https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
If the problem is still persisting, please contact us via email at contact@tagdiv.com, please make sure that you have a full backup for your website and that you provide wp-admin and cPanel access, include the link of this topic to identify you.
Thank you!
I send you an email with your access.
Thanks
Hi,
Please let me know the subject of the email.
One of my colleagues will take a look at this problem and let you know what can be done.
Thank you!
Hi, I have problem that tagDiv Composer doesn’t show in my user interface as it should be on the top or the side menu even though the plugin is active…any help?
Hi,
If you don’t see the button edit with tagDiv composer in the top bar, then please check if you have this option enabled in the jetpack plugin, please disable it -> https://i.imgur.com/VFb1Oj7.png https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hi, I have problem that tagDiv Composer doesn’t show in my user interface as it should be on the top or the side menu even though the plugin is active…any help?
Sorry for repeated message above!..but the problem still persist there is no such option in Jetpack setting..anything else could help this problem?!.. or I can give you access to my account just send me directions on how to do so…Thanks again
Hello,
I am having the same issue: tagDiv Composer tab/button is not visible.
Interestingly, this is not the first time that I am reinstalling this theme, and it was happening before – but not every time.
In most cases, reinstalling the theme and the plugins would restore the button. But now, nothing happens even after several attempts in a row. Of course, I’ve tried to reinstall the plugin individually, without any luck.
By the way, none of the third-party plugins were active during that process.
Also, the problem was present before and after the last update (V 12.3). Everything else seems to be up-to-date.
Hope that you can help me with this issue.
Thank you in advance,
M.
Hello,
Sometimes, this issue is also, caused by the plugin cache that you use, maybe you have enabled the cache for the backend.
I want to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
Thanks, I’ll send you an email in a few.
Best,
M.
Thanks for your response, I’ll email you soon!
Hi,
Since I’ve received an email saying that my last message wasn’t delivered, I just wanted to check with you that you’ve got everything you need in order to fix the issue.
Please, let me know if you need any more details.
Thank you,
M.
Hi,
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2
Thank you!
Hi,
Just realized I’ve made a mistake: instead of sending an email to the address you have provided me with, I simply replied to your email, which is noreply…
I will correct that in a minute.
Thank you and sorry for any confusion,
M.
