I had purchased newspaper theme in last october. I have been having a trouble in my wordpress dashboard. WHen I click New post, the page that shows up will be having certain CSS like codes in text format. I have to scroll down to use the wordpress editor.
I also have purchased two more licenses for my new two websites. They are online but haven’t customised to use yet. I fear, i might encounter this problem in them too.
From the expert advices, It came to know that this problem was because of the tagdiv plugin cloud builder. As I used the pre designed designs of tagdiv, I cannot uninstall that. If I uninstall it, there will be error codes and some other stuffs on my website.
I am attaching a screenshot of the issue here : https://prnt.sc/MAHWOJwmQrWU , https://prnt.sc/7Bfy33ZZhGQ4
Hello!
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Make sure that you have the latest update of the theme(11.5.1 version) and the plugins.
If not, then I would gladly recommend you to make a backup and update plugins and the theme via file transfer to the latest update: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know the results!
Thank you!
Hi,
I waited for the traffic volume to come minimum at night and did what you asked. Deactivated all the plugins, cleared the cache and stuff from my browser. No change.
This problem solves once I deactivates the tagdiv Cloud Library plugin. But If i does that, my homepage is kind of crashed with some codes, as I used cloud library to create almost all my pages.
What should I Do?
Hello,
Please try to deactivate, delete and reinstall the tagdiv Cloud Library.
Thank you!
I just did that. The problem came back as soon as I re installed the plugin. 🙁
Hello,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cpanel url and credentials
– a link to this topic to identify you
Our team will take a look!
Also during the investigation to know that we will disable the other non tagDiv plugins
Thank you!
