Logo suddenly gone
Hi,
Lost the logo on our site and it was replaced with text logo + tagline. The problem is that now I’m unable to add the logo back. It’s still visible at the theme panel as it was before. I’ve tried to remove the logo from Logo upload and upload it again but theres no success.
When clicking Save settings the loading thingy goes on an infinite loop and nothing happens.
Can you please help get our logo back?
Site URL: https://www.taitoatassuihin.fi/
Thank you in advance!
Hello,
If your settings are not saved, please check this topic -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ and try the suggestions. Also, please check the cache, clear/purge all cache
Thank you!
Hi,
Thanks for the quick reply. Somehow the logo is visible now. The only problem is that it’s stretched.
Please see examples here
How it looks:
https://www.taitoatassuihin.fi/
How it’s supposed to look
https://www.taitoatassuihin.fi/wp-content/uploads/2015/11/Taitoa_Tassuihin_LOGO_RGB.png
Any solutions to this?
TIA!
Hello,
Yes, strange. Please try to use another template for the header and see if the logo is still stretched.
Thank you!
Hi,
Now im unable (again) to make any changes/save settings from the Theme panel. Failed to load resource: the server responded with a status of 403 is the error I get.
Any fix for this or should it be fixed from the hosting side?
Logo still stretched too :/
Hi,
The 403 is forbidden access, this is usually related to a security module or custom code set in the access file -> https://i.imgur.com/eqP5gIq.png -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
Hi,
Just went through the checklist in the link that you provided and none of those worked
-Jetpack not installed
-Yoast SEO not installed
-BuddyPress not installed
-htaccess did not have any deny from all in it
-Object Cache on Backend object-cache.php not found
-ModSecurity disabled from cPanel but did not make any difference
Theme panel is still not working as it should, save settings is not saving the settings.
Is there any possibility that you could take a look if I provide login details via email?
Hi,
Yes, please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and let you know what can be done there!
Thank you!
Hi,
Login details sent by email.
Hi Anamaria,
We are having logo issues again. When changing the logo from theme panel it shows the success sign but the logo is still not visible, there’s only text.
Before that we had the infinite loading thingy there with
Failed to load resource: the server responded with a status of 403 ()
/wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=12.3:1
Wordfence should not be an issue this time since it’s been disabled.
Any ideas how to get the logo back?
Hi,
Please contact us via email, and provide the wp-admin access. Perhaps there is another plugin in conflict with the theme.
Thank you!
Hi,
You didn’t have the tagdiv standard pack plugin activated, so it wasn’t displayed.
Thank you!
Hi,
Thanks for the fix. The problem was actually smaller than we thought.
Hello,
Yes, it was.
Have a great day!
