All sections on my site work fine http://www.kcocarmona.com
All Status on the Theme who fine in the td_system_status section
But when I try accessing the td_theme_panel never loads and I get a timeout.
I already disabled ALL plugins and kept showing the error.
And the td_system_status section shows everything in GREEN.
Any ideas about what might be the problem?
Hello @solokco!
When you see that loading, please check the console to see if there is an error.
Please check this topic: https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Hope that helps you!
Thank you!
Nothing.
I disabled Cloudflare and ALL plugins, and even with ONLY the required plugins, the page is not responding.
Is not the server. I have another licensed installation on the same server and it works fine on this other page.
The error I get from de ERROR LOG is the following:
[Wed Nov 30 09:59:47 2022] [error] [client 45.160.224.43] [host http://www.kcocarmona.com] AH00524: Handler for fastcgi-script returned invalid result code 1, referer: https://www.kcocarmona.com/wp-admin/admin.php?page=td_theme_welcome
[Wed Nov 30 09:59:47 2022] [error] [client 45.160.224.43] [host http://www.kcocarmona.com] (104)Connection reset by peer: AH10143: FastCGI: comm with server “/homez.667/zbzvuvg/kcocarmona/wp-admin/admin.php” aborted: read failed, referer: https://www.kcocarmona.com/wp-admin/admin.php?page=td_theme_welcome
Any ideas how to fix this?
Hello @solokco!
We need to take a look and see what happened there.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
Thanks.
I just sent the email with the credentials as requested.
