This seems to have come up before – https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ Unfortunately the linked post no longer exists.
Version: 12.4. Not able to save any theme panel updates – spins forever.
Any ideas how to fix this please? Thank you.
Hello,
Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
SUPER appreciate the fast response, thank you! I have been using Newspaper since the theme’s early days, and the product and support continue to be fantastic. You are appreciated!
The culprit was Jetpack – the firewall in Protect.
Hi,
I’m glad. Please let us know if you have other questions.
Have a great day!
