i purchase theme and installed it only for because its mobile friendly but its not working i read documentation follow all the steps but not working your kind support please thank you.
Hello,
Please provide more details about your issue, and what is not working.
Thank you!
Hello,
Yes the theme doesn’t work on mobile i tired iphone and Android both page not loading as shown in theme also the website is disrupt in laptop
Hi,
So, please disable the mobile theme plugin and check the results.
Also, please provide the link to your website and screenshots.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Hello,
the mobile screenshot is attached
also the screenshot for laptop desk screen also attached for your reference.
https://bkhanabbasi.com/wp-content/uploads/2023/06/Capture.jpg
The link to my site is as follow :
Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
I hope this helps.
Thank you!
Hello i follow as i were instructed but now i have issue on mobile with single post page its not in sequence as on my laptop the screenshot are follows :
Also i have issue with mobile menu there is a picture in background want to change it please help me with it :
your kind support need please thank you so much.
Hello,
I verified and now the posts are displayed correctly -> https://i.imgur.com/LsptDVX.png -> https://i.imgur.com/Lx6Wv1s.png
To change the font and color for the mobile menu please go to Theme Panel -> Theme Colors -> Mobile menu/mobile search => https://www.screencast.com/t/0CvSgXp9H to set a background image go in Theme Panel -> Background -> Mobile menu/mobile search => https://www.screencast.com/t/uvDejzbX to change the font from Theme Fonts => https://www.screencast.com/t/ANBQe7hQhJd
Thank you!
