12.5.1 Update Problems

I updated to 12.5.1, but it did not update plugins such as composer, library, etc. I reinstalled these individually and the homepage came back, but the articles, when clicked on, open to the following error message:
wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: single_template_8 is not set.
/homepages/40/d777345072/htdocs/4-15-2023/NEWFOLDERapp910724598/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php

Display backtrace

I reverted back to version 12.5 and was able to recover my Optin subscribers, but error message above still appears when I try to click on articles. How can I fix this and what steps should be taken to prevent these problems with future theme updates?

Think I figured it out. Thanks.

hello, i just got the 12.5.1 theme but I’m finding it difficult activating the license don’t know if you can help, I feel like the div and composer plugins are not working.

And what did you do to fix it?

I’m trying to fix it, I have done everything possible but the activation isn’t working still. Hopefully I get a response from the authors soon.

Looks like I cannot delete/edit my prior comments in the forums here. Not sure how it sounds like I had two different errors though. I had one problem. I clicked the “activate” button, and nothing happened, no matter what I tried.

I did however, get a direct email reply from your support team, not sure if it was you or someone else who replied. They mentioned the following, which ended up being very helpful for me figuring out the root-cause of my issue, so I’m posting it here to hopefully help others in the future: Check with the browser inspector in the console, there is an error like so for example – https://prnt.sc/mbuXJ2imLhBy Is this perhaps happening in your case as well? Or are there other errors in the console perhaps?

In my case, the problematic plugin for me was an SMTP email plugin that allowed me to force WordPress to use AWS SES to send all of my emails, and for some reason, the Newsletter Theme would not let me activate the product because the SMTP plugin kept trying to do something with the email address field in the Newsletter Theme Activation Form. I disabled/uninstalled my SMTP wordpress plugin, then activated the Newsletter Theme, and then I re-enabled my SMTP email plugin, because I need that in order to get WordPress to send-out reliable emails to my customers…. Im really hoping that the YaySMTP plugin doesnt break other functionality within your Newsletter Them in the future… I’ve asked your support people if I could please send you the YaySMTP plugin so that you can fix your Theme so that it no longer conflicts with the YaySMTP plugin….I feel like other basic SMTP plugins would do the same thing with your Theme.

In order to help others save a LOT of time in the future, can you please post the following on your license activation help article on your website? Had I discovered the earlier comments that I received from your support team, on your Newsletter Theme license activation “how-to” page, it would have saved me considerable time and headache this weekend with identifying the problem-plugin: Check with the browser inspector in the console, and look to see if there an error, for example – https://prnt.sc/mbuXJ2imLhBy – Is this perhaps happening in your case as well? Or are there other errors in the console perhaps? If you are seeing errors, it may well easily identify a plugin problem going on with your website

Last thing I’d like to ask, can you please advise me on how to manually activate the product should I ever need to? I can see in your code after doing lots of searching, that there at least used to be a manual activation method….but the URL that pointed to manual activation from my website is no longer accessible on your end:

If your company recently removed the ability for us to manually activate the product, then I beg you to please bring that functionality back…my example should be enough of a good use-case for you offering this feature.

Thank you for your time and help.

I encountered the same error, the Cloud Templates plugin was somehow deactivated or uninstalled, I re-installed it from the Theme Panel and the error got fixed.

I think this happened when I manually tried to Check For Updates from the Updates tab.

Hope this helps.

I think it happened because I edited the style.css file and uploaded it, the plugin crashed and uninstalled itself. This seems to be an issue.

How did you figure it out?

George

When I click the link you sent I don’t see anything. Can you please tell everyone what the issue is and what the fix is?

Thanks

My apologies I thought this was about the error everyone seems to be seeing.

wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: single_template_13 is not set.
/home/”domainame”/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php
Display backtrace

Have never seen that before. What’s going on?

• This reply was modified 2 years by george921. Reason: change domaine name