I lost the TD elements from our theme a few weeks back I think.. so all I see is code in text boxes on the website page builder..
But, there is a formatting error now, so I need to fix the site.
Tried to switch to TD Composer and each time I go to activate it, it crashes the website and gives me the 500 error..
I reset to a backup point and the old composer works (although without any TD elements which are needed to put ads on the page)… so I am at a loss…
Hi,
That probably was the issue with the Visual composer update. You must have updated this plugin, before it is officially supported by the theme
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
There were similar problems where in the backend, only code would display inside the elements. You should only use the Visual composer plugin that is provided in the theme package, as this is tested and fully compatible with the theme. Or if you have a purchased license, at least make sure it is the same version and do not update it when available.
Please note that in the theme latest update today, support for Visual composer 5.2 was added. Try updating the theme and check if the problem is solved.
Only use Visual compose or tagDiv composer, not both at the same time
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
Also check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This will ensure the proper functionality of the theme and plugins.
Thanks
