Hey,
I’ve been using your template for a few years now, and it was out of date. It started to give us 503 errors, so i paid for your theme again, to update it. However it still causes the 503 issue, which has been 90% confirmed by by me and our hoster (siteground). When the theme is disabled the issue does not occur when load testing etc. The error still happens when LL plugins are disabled. Other templates work fine, just not yours. Siteground said it looks most likely to be self referring script in our template.
I need a fix on this please. You’re template is unusable as it currently stands as the cloud theme template maker doesn’t work either (that’s another problem which still needs to be addressed at a later date). I’ve disabled all plugins and the error still has occurred so its not a plugin conflict as far as i can tell.
Need urgent help as its damaging my business.
Best,
Mark
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please take a look at this guide here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/
Thank you !
hey,
Yeah i’ve tried this already. Not too sure where that leaves me now tbh. The site sped up but still crashes when using the search bar or when we get a slight rise in visitors coming to the site. Is there any way to check your theme for errors or self referring scripts as sitegrounds have said to us?
Best,
Mark
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Thank you !
thank you, will do!
