When I use your theme I get “504 Gateway Time-out” some times and some times not.
Also the header and footer has been changed totaly and I don’t know why
Hi,
504 Gateway Time-out is a problem from the server -> https://support.cloudflare.com/hc/en-us/articles/115003011431#502504error
Unfortunately I do not have access to your website -> https://i.imgur.com/mGpXrH0.png
For the header and footer problem, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi Calin,
I don’t have Cloud Flare.
Will be an issue with the child theme?
Do you want to give you access on the wp-admin?
Also your theme has minimum requirement for the server set up?
ex. php7, nginx etc.
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, please provide some more details and some screenshots.
Hope this will help!
Thanks.
Hi Calin,
I have deactivate all the plugins and the child theme.
The error “504 Gateway Time-out” remain.
How can I send you the credentials.
Also can you please replay to “minimum requirement for the server set up?”
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks
