Hi, i have updated to 8.7 but Admin stop to Work, how i can solve?
Do you have access to your cpanel? Login and delete the td composer plugin and install the one that came with theme version 8.7. Also, update the theme via FTP and all should be well.
NB Seems that error is:
[15-Feb-2018 16:01:38 UTC] PHP Fatal error: require_once(): Failed opening required ‘includes/tdc_config.php’ (include_path=’.:/usr/local/php70/pear’) in /home/melodica/public_html/wp-content/plugins/td-composer/td-composer.php on line 21
I have done it, (delete and reinstall) and continue to not work
PS i also receive this:
[15-Feb-2018 15:59:08 UTC] PHP Fatal error: Uncaught Error: Call to undefined method td_util::get_font_family_list() in /home/melodica/public_html/wp-content/plugins/td-composer/includes/tdc_map.php:1496
Any News?
Hi,
First please reinstall the theme (by FTP is recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used.
Contact your hosting provider and check with them if there are any issues with the server. Ask them to check error logs and investigate as well if possible.
If there is still an issue, it may not be caused by the theme. You can send us an email at contact@tagdiv.com and provide admin login information. Provide FTP access as well. Also included a link to this topic in the email.
Provide more details about the issue in the email, this will be helpful in the investigation. We cannot recreate such issues in any of our testing, there is no similar problem for most users who have updated the theme.
Thanks
Hi,
i already update all theme plugins, also if only td composer is active wp-admin break to works. I already send email to contact@tagdiv.com
@lobotomia I have the same problem! ? . If you find the solution hit me ?
Any news?
Please it is urgent
We are currently investigating the issues mentioned. As soon as the problem is identified and a solution is found, a theme update will be released. We are sorry for this unintentional inconvenience, hopefully it will be fixed quickly.
Any news? Please we are waiting and have some problem for this….
sorry to spam I have similar problem 🙁
More details in the following thread.. Changed the theme to resolve
https://forum.tagdiv.com/topic/after-8-7-upgrade-home-page-is-not-loading-completely/#post-218760
In some cases the issue is caused by a setting in the server, this setting in cpanel mainly
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself
Check if that setting is enabled and disable it. We will continue the investigation and try to identify why that setting is causing issues with the theme.
Or you could revert to theme version 8.6 until these issues are fixed. If you do not have that version of the theme, contact us by email and we will provide it.
ok, i have send mail to you
