Hello
When I add a section/block whatever from the tagDiv Cloud Library on a page everything that was on the page is deleted and only the section I added appears. Is it normal ?
Thank you for your amazing work :).
My site -> https://mybeautifuleurope.com
Frank
Hi,
That shouldn’t happen, I made some test and it seems to work as intended
– http://prntscr.com/mjj81k – http://prntscr.com/mjj873 – http://prntscr.com/mjjiik
So importing cloud elements within a page like sections and blocks, should not remove all the other elements you added in it.
If this is happening in your case, please send us an email at contact@tagdiv.com and provide admin login so we can take a look. Include a link to this topic in then email.
Thanks
1. Now I only have this message “Installing…” but nothing appears on the page.
May be it is coming from a problem listed below:
2. Version issue
I have have version 9.1 installed. I need to Update to 9.5 but failed twice already so I did back up to get my site working again.
The problem is I updated the version of wordpress but not the one from the theme. What do you advise considering this situation ?
2. Message error “TagDiv Composer”
I also have this message “The current content page hasn’t been created by TagDiv Composer!”
I follow advices from this post: https://forum.tagdiv.com/topic/tad-div-composer-not-working-the-current-content-page-hasnt-been-created-by/ but I still have the message on page that i build only with TD composer.
Thank you
Using version 9.1 of the theme may cause various problems with the latest WordPress. I believe there were modifications in the theme in order to fix issues with WordPress 5, versions 9.2 and above should work fine. We recommend that the latest theme be used when updates are available.
What exactly is happening after you update to 9.5? Try the FTP method which is the most reliable and recommended to update
– https://forum.tagdiv.com/how-to-update-the-theme-2/
After you update check in the theme plugins panel and update the theme plugins that require it – http://prntscr.com/mjx1th
That message you are receiving should not cause any problems. It can appear if for example you change the page template in the backend instead of the composer edit screen. It is not an error, so the page can be used normally in most cases.
Let us know if you have more questions or need help help.
Thanks
