My start page has many errors after update 9.7. No only but also at the bottom I see the residual code [/tdc_zone]. When I go into TDComposer there is yellow error that I cannot because it is immediately pushed over by a red error message that says:
Error at rows: 7(models) : 8(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)Please not that this comes before I did any edits, so there is no CTRL+Z.
I think the yell error may say that this page was not created in TDC.
When I look into the HTML, [/tdc_zone] does not seem to residual there. It seems part of the proper closing:
[vc_row][vc_column][vc_column_text][tdc_zone type="tdc_content"]
[/tdc_zone][/vc_column_text][/vc_column][/vc_row]
Hi,
First of all, please make sure that your theme update was correctly made via FTP way and all of the steps was strongly correctly checked in order to achieve better theme results. After this, if the problem persists, please check the following useful guide from here ->
https://forum.tagdiv.com/tagdiv-composer-not-working/ to see the major reasons for this error. Also, I recommend you to make a new install at a subdomain for testing where you can make some tests with the latest version of the theme and which also do not affect your live website. After you have followed all of these steps and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup configuration page. Also, provide there the link of this topic so we can quickly identify you.
Thank you!
Now I am happy that I migrated away from Newsletter for my most important site. Currently, you seem to introduce more problems than solutions.
I always very much respected you and your colleagues for quality and fairness. Right now, I am waiting to see if you will find back to the good old quality of code and in support.
Hi,
Sorry to hear that you are facing problems using the theme and composer. There are some cases when a red error can appear – https://forum.tagdiv.com/tagdiv-composer-not-working/
If it appears for specific pages only, usually it means that the page contains content that wasn’t added with the composer or is not part of the composer, or various codes entered in it by some means, these can produce this result.
Worth trying to revert to a previous page revision if possible, before the issue started to happen.
If it happens for all pages even new ones, it could be caused by plugins, or maybe modifications to the theme page templates, or using a non-theme provided page template.
We can investigate such issues first hand, we will require admin login sent by email at contact@tagdiv.com. If you want us to try and help please let us know, also remember to include a link to this topic in the email.
Thanks
My last post was not a question.
