after update problems in site (logo, list and widgets broken)

Posted in: Newspaper
Post count: 226

hi there,
I updated the theme and WordPress today several things are not working.

1) on the backend you can see the logo and favicon. on the website, the tagline is showing.

2) list are not displaying properly

3) widgets disappeared, layout has changed in backend

2) ads not showing

at the control panel all server settings are ok.

can you help?

My site https://blackhairtribe.com/

list example https://blackhairtribe.com/ombre-box-braids/

thanks in advance

Post count: 226

here you can see the panel https://imgur.com/0buMvVI

also footer was reset by the way

Post count: 38

Same issue here.

Post count: 21065

Hello!

Please put the backup and try to update like this:

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

Thank you!

Post count: 38

Same Result. The Logo JPG is not shown. Instead the Titel Text and one Block doesn`t work anymore
https://www.screencast.com/t/WRYUvzlD

Post count: 38

And The Mega Menue doesn`t work, since the update 11.2
https://www.screencast.com/t/bfvzwkpMvmdD

Post count: 226

most issues fixed by this, still custom ads in the upper and lower part of the list still not showing

https://blackhairtribe.com/box-braids-guide-how-many-packs-of-hair-for-box-braids-do-you-need/

can you assist with this?

Post count: 226

I also noticed now there is indeed a problem with the menus…they disappeared…

Post count: 38

Hi,

i tried it on my second website. This one isn`t using Newspaper but for a test i uploaded the theme. Same Result. Heade Image is not working, Mega Menue is not working, etc.

Post count: 226

seems you need to do it manually, there is still isues but logo some issues are fixed by this.

Post count: 38

I installed it manually on my second site, for the first time. Image isn`t shown.

Post count: 226

ok, I managed to fix the ads, still, the menu is gone. can you guys help?

Post count: 4

Hey, I managed to solve the same problem that appeared after the 11.2 update.

So as my website was broken, I rolled back to Yesterday’s backup. But it didn’t seem to do it, as my header was still messed up and some ads as well as widgets didn’t work properly. From there I updated from 11.1 to 11.2 once again, made sure required plugins were installed, but it still didn’t work.

Here is the solution I found based on tagDiv’s support answers : when you go to WordPress>Appearance>InstallPlugins (sorry if these aren’t the right terms, my wordpress is in French), you should find that the Standard Pack is either marked uninstalled or deactivated. There I first had to activate it (didn’t work, saying something along the line “not compatible with 11.2…”), then I was able to reinstall it, and finally I could activate it. And it worked.

Please let me know if it worked for you.

Honestly I feel like tagDiv didn’t manage this update that well as it clearly went wrong for a lot of users, and the team’s answers are generic and hard to apply.

Post count: 226

hi swan, thanks for the help. for me is instaled and activated. I tried uninstalling and activating it again. Still, the menu is gone. Not idea what’s up. weak support today that’s for sure.

Post count: 226

Update, I just fixed it. Just needed to reselect the correct menu in the panel. Messy update slow support is not happy about to be honest.

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