I have updated the Newspaper theme for my website but after updating Theme header is not working, means whatever changes are done before </h1> is not working
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
Still, I am struggling to update the newspaper theme. I have tried using the child theme also. Then also after the update, header.php stops responding (means, If am making any change before </head>. The changes doesn’t get reflect on the frontend. It just saves in the backend.
Hello !
We need to take a look and see what can be done there to see if a fix can be done in order to fit your needs.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded and our answers can delay up to 24hrs.
Thank you !
Can we have a short zoom meeting so that I can show you the exact error? or share your email ID?
Hello !
Unfortunately we do not offer live support at the moment.
Thank you !
Can I send a video explaining my issue?
Hello !
Sure, it would be easier to send the video and login details on e-mail in order to see and fix the issues.
Thank you !
Can you share your email ID?
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded and our answers can delay up to 24hrs.
Thank you !
