I installed a couple of 404 templates from the “cloud library” and they list in the template page, but do not show and whenever I try to select I eventually get the above error. Any advice on what is going on? I don’t have timeout issues with anything else, and adjusted all php and wordpress settings, and no other timeout issues? Took screenshot but not sure how to upload here.
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Let me know how is works!
Thank you!
Yes, they are I was alluded to that in my original post? By the way no template dropdowns show any of the ones I download. Not just the 404 spot.
Odd, thing is when I first load the site and click on “Cloud Template” it seems to show nothing and then come back it populates?? I did activate this theme after having another one running and I switched back and forth, is it possible that I broke something? Not sure how the Cloud Template spot works as I noticed when I deactivated the newspaper theme it was still there.
We’re receiving an error when trying to access ‘Cloud Templates’:
Screenshots:
https://www.dropbox.com/s/37pftz933gwdqo4/Screenshot%202019-04-22%2013.37.23.png?dl=0
https://www.dropbox.com/s/208synqi0qf4aex/Screenshot%202019-04-22%2013.37.31.png?dl=0
Only thing in our error log is multiple occaisions of:
—
[22-Apr-2019 18:27:35 UTC] PHP Warning: getimagesize(http://mrrwebdev01.org/wp-content/uploads/2019/04/logo-blue-background.png): failed to open stream: no suitable wrapper could be found in /home/mrrogersvps/public_html/mrrwebdev01.org/wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_logo.php on line 639
—
Here is our php config:
https://www.dropbox.com/s/1tpj98gkq9xu0al/Screenshot%202019-04-22%2013.44.40.png?dl=0
Can you please assist?
Thanks.
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
During some testing last night, I found that if I opened the author template it seemed to load, then when I went up to the 404 it loaded, so some how it works, just not all the time so it is some loading issue not permissions, so I will investigate further on my end, and consider the issue solved’ish.
FYI, Thanks for your help and quick response.
